Organizational Development

At Keystone, organizational development is about optimizing the effectiveness of people, systems, processes and policies within an organization for the purpose of creating a sustainable, healthy culture. Organizations, defined by their people, are diverse, and Keystone has the proven capabilities in the multi-faceted field of organizational development to adapt to the unique needs of each individual organization. Keystone’s knowledge resources have extensive real-world experience partnered with a theoretical background enabling clients to initiate changes needed to create exceptional organizations — organizations able to recruit and retain top talent, develop healthy cultures, grow and prosper financially, and exceed customer and employee expectations. Through customized coaching, training, facilitation, and consulting, our knowledge and skills are transferred to our clients, providing leverage for continued strength and growth.


Organizational Development Services

Consulting and Facilitation

Keystone has knowledge resources available to provide consulting and facilitation services to all types of organizations — small or large, non-profit and for-profit, and all levels of government. Whether your organization is facing a major change in business direction or organizational restructuring, a new initiative or an important project, a communication or conflict challenge, Keystone offers a variety of facilitation and consulting services to help teams, groups and organizations improve performance and accelerate overall effectiveness. Keystone’s knowledge resources work closely with each client, taking time to understand your organization, culture and people. Together we clearly establish context, pinpoint goals and desired outcomes, and design processes that engage stakeholders. Tapping into your organization’s knowledge and capabilities, the group will be stretched to create thoughtful and implementable solutions.

Keystone’s services meet the needs of any group or organization who need to work together: making a decision, solving a problem, or exchanging ideas and information.
Keystone provides services in the following areas:

  • Organizational assessments
  • Team assessments and team developments
  • Training needs analysis
  • Strategic plan development
  • Customized training development
  • Process improvement design
  • Problem solving sessions
  • Change management
  • Meeting and focus group facilitation
  • Community dialogue and stakeholder input sessions
  • Executive and board retreats

Human Resources Services

Working side-by-side with your team, Keystone’s consultants customize human resources solutions specific to your needs and work within the context of your culture, processes, and systems. Our knowledge resources can assist you every step of the way – from problem identification to full solution implementation.

Dynamic organizations understand the talent and capabilities of their people are their greatest and most important resource. A foundation of skilled employees can be leveraged more than any other organizational asset. Keystone’s knowledge resources offer services to optimize the human resource functions for most types of organizations including:

  • HR Outsourcing
  • HR and EEOC audits
  • Handbook development and updating
  • Recruitment and hiring services
  • Compensation studies
  • Performance management systems
  • Organizational structure analysis
  • Job descriptions and job analysis
  • Employee satisfaction surveys
  • Exit interviews and outplacement services
  • Across the board HR training


Keystone designs and delivers customized training programs to fit the specific needs of a wide variety of organizations. Keystone’s knowledge resources collaborate with our clients to create and deliver the best training solution for the challenges and opportunities facing your organization. No two organizations are like and our customized training reflects organizational uniqueness while applying best practices and lessons learned from other organizations.
Customized training is cost efficient because it puts resources where they are needed to generate the results desired. Training can be provided on-site, delivered at the appropriate off-site location or via video conferencing. Trainings are scheduled at times most convenient for employees including evenings and weekends.

Keystone’s trainings are as varied as the organizations we serve. While the possibilities of customized trainings are endless, some of our most requested trainings include:

  • Dealing with Difficult People at Work
  • Bullying in the Workplace
  • Difficult Conversations
  • Creating a Positive Work Environment
  • Managing and Resolving Conflict
  • Planning and Delegating for Performance
  • Understanding Your Management Style
  • Applying the MBTI at Work
  • Effective Performance Appraisals
  • Enhancing Your Interpersonal Communication
  • Managing Workplace Change
  • Developing the Next Generation of Leaders
  • Generations at Work
  • Productive and Meaningful Meetings
  • Legal Issues in the Workplace
  • Utilizing Your Strengths at Work and Strengths in Team
  • Strengths in Teams


Coaching is a partnership between coach and client to achieve higher levels of performance and personal satisfaction. The coachee can expect support in identifying and applying new practices and skills that will increase the desired impact. The process includes thought-provoking questions, brainstorming, identifying learning and other resources, and offering insights, observations and feedback in an appropriate combination of challenge and support for the purpose of awareness and growth. Coaching provides a guided process allowing each individual to create solutions and learning through self-discovery.

Organizations that invest in coaching as a form of employee development and talent retention see benefits in the forms of increased motivation, improved interpersonal relationships, increased engagement and accountability, growth in skills and abilities, and more targeted goal-setting.
Keystone’s coaches are unique in that they bring both theoretical backgrounds combined with rich histories in the field of organizational development. Coaching certifications are from a variety of accredited programs.

  • Executive coaching
  • Leadership development
  • Performance improvement
  • New manager

Leadership Development Programs

For individuals and teams who are ready to go beyond managing to leading, Keystone offers highly customized leadership development programs. No two leaders, leadership teams, or organizations are the same. What works for one organization or individual may not be beneficial for another. Our leadership development and learning opportunities are tailor-made for the situation or individual at-hand. The depth and breadth of Keystone’s knowledge resources’ experience and our team approach helps us build the best client-centric development options.

An essential aspect of being a leader is exploring your values, leaning into vulnerability and clarifying your path to leading. Keystone also has programs to guide leaders in developing their leader brand and their leader story.

Keystone’s leadership development offers a wide range of options including group classroom style training, individual training and coaching or mentoring, and 360-degree feedback and additional assessment tools.

Conflict Resolution and Mediation

The potential for conflict exists in any organization. In fact, healthy conflict can be critical to addressing issues, affecting change, and inspiring growth; however, stress and differing attitudes, personalities, work styles and communication styles can easily contribute to miscommunications and misunderstandings in the workplace. Often times, people are not equipped with the communication skills needed to work through conflict. Keystone’s skilled coaches, facilitators and mediators have the expertise to guide disagreeing parties, whether groups or individuals, through conflict and impart the knowledge and skills necessary to successfully handle future conflicts.

When conflict is too big to be contained or improved through coaching or facilitation, mediation is the next step. Mediation is a negotiation process in which the disputing parties are assisted by a neutral third-party—a mediator. More specifically, mediation has structure, a timetable and dynamics that “ordinary” negotiation lacks. Mediators use various techniques to open or improve dialogue between disputants, aiming to help the parties reach an agreement.

Assessments and Tools

Assessing where you stand as an organization, a team, or an individual leader is often the first and most critical step in any organizational development effort, and, this is the step most overlooked by organizational decision makers and most consultants. Through interviews and focus groups, 360-degree feedback instruments, employee satisfaction surveys, and an array of customized tools, Keystone’s team can analyze and assess what needs to be done to take you where you want to go.

Keystone’s knowledge resources are certified and skilled to use a wide range of tools including, but not limited to:

  • Myers-Briggs Type Indicator (MBTI) ®
  • FIRO-B ®
  • DiSC ®
  • Gallup CliftonStrengths™
  • The Leadership Circle Profile (TLCP)™ and The Leadership Culture Survey™ (TLCS)
  • The Keirsey Temperament Sorter (KTS®-II)
  • Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Bar-On Emotional Quotient Inventory (EQ-i)
  • Values In Action Inventory of Strengths (VIA-IS®)
  • Benchmark® through the Center for Creative Leadership (CCL) and various other 360° assessments


BullyFreeWork is dedicated to supporting a healthy work environment by helping to prevent bullying behavior before it occurs, intervening once it has occurred, and redirecting back to a healthier workplace. Because our client base had been asking us for help with handling difficult people, we realized there was a need to begin categorizing bully-like behaviors, their potential roots, and ways to eradicate them from an otherwise productive and healthy workplace.

With our combined experience in organizational development, corporate training, and behavioral health, the BullyFreeWork team has developed customized approaches for organizations in the following situations:

  • Human Resources specialists receiving regular complaints and feeling in a dilemma as to how to handle a difficult person.
  • Managers laying the groundwork for a psychologically healthy workplace.
  • Consulting with managers and executives to create a compassionate management style.
  • Organizations wanting to identify appropriate and inappropriate behavior to build a productive culture.
  • Training personnel wanting external expertise in managing conflict.
  • Supporting an employee who is feeling victimized by someone’s bully behavior.
  • Developing policies to prevent and address harassment and bullying.